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Bonfyre

Account Coordinator

CST – Saint Louis, Missouri
Department CST
Employment Type Full-Time
Minimum Experience Entry-level

Overview

Delivering technology to create a world where everyone loves their job.  That’s our purpose at Bonfyre and our team of passionate individuals strive towards this purpose each and every day.   

We’ve developed an employee experience platform that is changing the way companies engage and connect their employees. Bonfyre brings together the tools to both drive and measure engagement, from surveys, internal communications, employee recognition and more.  

Account Coordinator

As an Account Coordinator, you will partner closely with other members in the Client Success Team to deliver exceptional experiences for our clients.  

Qualifications

  • Well-developed organizational skills and ability to juggle multiple tasks simultaneously

  • Self-starter who can take initiative, prioritize tasks, and enjoys working in a fast-paced environment

  • Natural storyteller, creative thinker and problem solver 

  • Collaborative and able to accept constructive feedback

  • 1 - 3 years account service, project management, customer service or similar experience preferred 

  • Willing to travel to support clients on site

  • Basic Excel and PowerPoint skills (high proficiency in both preferred) 

  • Must be hungry, humble, and smart

Responsibilities

  • Play a supporting role within teams of Account Managers servicing Bonfyre’s larger clients

  • Use Bonfyre’s reporting tools and Excel to analyze data and deliver insights to clients

  • Put together Insights PowerPoint presentations that match Bonfyre’s awesome brand standards

  • Execute the setup of Bonfyre for prospects and clients

  • Build relationships with Bonfyre clients to help strengthen and grow accounts 

  • Conduct training webinars with clients

  • Lead short-term Event Client projects from start to finish

  • Possess a thorough understanding and ability to explain, promote and problem solve around the Bonfyre platform and the services

  • Provide technical support to our customers and their users (Zendesk, email, phone calls)

  • Seek guidance from the appropriate resource on significant non-routine issues

  • Act as a positive representative of the company, both internally and externally

  • Coordinate with cross functional teams as needed

  • Additional duties as assigned

Compensation

  • Competitive base salary commensurate with experience

  • Stock options

  • Health and dental benefits

  • 401K and disability benefits

It’s all about fit

At Bonfyre, we’ve identified four core values which helps shape our organization and define our culture.  They are:

  • Build relationships - we make trust a priority

  • Think big, start small - we imagine the future but deliver results today

  • Meet people where they are - we bring empathy, flexibility and curiosity to everything we do 

  • Own your experience - we get out what we put in

If these values resonate with you and you enjoy donuts, we would love to speak with you!

Thanks!

The Bonfyre Team

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  • Location
    Saint Louis, Missouri
  • Department
    CST
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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