Delivering technology to create a world where everyone loves their job. That’s our purpose at Bonfyre and our team of passionate individuals strive towards this purpose each and every day.
We’ve developed an employee experience platform that is changing the way companies engage and connect their employees. Bonfyre brings together the tools to both drive and measure engagement, from surveys, internal communications, employee recognition and more.
As an Account Coordinator, you will partner closely with other members in the Client Success Team to deliver exceptional experiences for our clients.
Well-developed organizational skills and ability to juggle multiple tasks simultaneously
Self-starter who can take initiative, prioritize tasks, and enjoys working in a fast-paced environment
Natural storyteller, creative thinker and problem solver
Collaborative and able to accept constructive feedback
1 - 3 years account service, project management, customer service or similar experience preferred
Willing to travel to support clients on site
Basic Excel and PowerPoint skills (high proficiency in both preferred)
Play a supporting role within teams of Account Managers servicing Bonfyre’s larger clients
Use Bonfyre’s reporting tools and Excel to analyze data and deliver insights to clients
Put together Insights PowerPoint presentations that match Bonfyre’s awesome brand standards
Execute the setup of Bonfyre for prospects and clients
Build relationships with Bonfyre clients to help strengthen and grow accounts
Conduct training webinars with clients
Lead short-term Event Client projects from start to finish
Possess a thorough understanding and ability to explain, promote and problem solve around the Bonfyre platform and the services
Provide technical support to our customers and their users (Zendesk, email, phone calls)
Seek guidance from the appropriate resource on significant non-routine issues
Act as a positive representative of the company, both internally and externally
Coordinate with cross functional teams as needed
Additional duties as assigned
Competitive base salary commensurate with experience
Health and dental benefits
401K and disability benefits
It’s all about fit
At Bonfyre, we’ve identified four core values which helps shape our organization and define our culture. They are:
Build relationships - we make trust a priority
Think big, start small - we imagine the future but deliver results today
Meet people where they are - we bring empathy, flexibility and curiosity to everything we do
Own your experience - we get out what we put in
If these values resonate with you and you enjoy donuts, we would love to speak with you!
The Bonfyre Team
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